Rinse Terms of Service

Version 1.3. Effective date: 26 September 2026. Last updated: 25 September 2026.

1. About these terms

1.1 These terms are an agreement between you and Oli McQuillan, trading as Rinse ("Rinse", "we", "us"), whose trading and postal address is 44 Bell Chase, Aldershot, GU11 3GZ, United Kingdom. These terms cover your use of the Rinse web app at rinseapp.io and related services (the "Service").

1.2 By creating an account, accepting an invite or using the Service, you agree to these terms. If you're using Rinse for an agency or other business, you confirm that you're authorised to accept these terms for it, and "you" includes that business.

1.3 Our Privacy Notice at https://rinseapp.io/privacy explains how we handle personal data for which we're the controller. Schedule 1 sets out how we handle personal data on your behalf.

2. Words we use

• Account: your individual login.
• Workspace: a shared area in Rinse containing projects, templates, clients and settings. Each workspace has one Owner and may have Members.
• Customer: the Owner of a workspace, and the business they represent.
• Your Content: anything you or your Members put into Rinse, including projects, tasks, comments, files, client records, notes and email drafts.
• Client: a customer of yours whom you manage in Rinse.
• Client Link: a private link to a project that you can share with a Client, who can view it without logging in.
• Client Personal Data: personal data about your Clients and other third parties that is included in Your Content, or that your Clients submit through a Client Link.
• AI Features: features that use artificial intelligence to draft text.

3. Who can use Rinse

3.1 Rinse is for business use by freelancers, agencies and other businesses. You must not use it as a consumer.

3.2 You must be at least 18 years old.

3.3 You must give accurate account details and keep them up to date.

4. Accounts, workspaces and members

4.1 Your login. Keep your password and sign-in methods secure, and don't share your account. You're responsible for activity under your account. Tell us straight away at support@rinseapp.io if you think someone has accessed it without permission.

4.2 Owners and Members. The Owner controls the workspace. Only the Owner can rename it, change its logo and settings, invite people and remove Members. Members can see and work on the workspace's projects, templates and clients. The Owner is responsible for who they invite and for their Members' use of the workspace.

4.3 Invites. Invite links work once and expire after 7 days. If the invitee signs in with the email address that was invited, Rinse adds them to the workspace.

4.4 Changing ownership. An Owner can ask us to transfer ownership to another Member. At present we do this through support.

4.5 Leaving. An Owner can remove Members at any time. Removed Members lose access straight away, including any calendar feed.

5. The Service

5.1 Rinse helps you plan and run projects. It lets you build templates and Gantt timelines, track tasks, manage clients, share progress with Clients, collect Client approvals, draft client emails, and see how long work takes compared with your own history and, if benchmark sharing is on, with anonymised benchmarks.

5.2 A new service. Rinse is newly launched. We're improving it all the time, and we may add, change or remove features. If we remove a feature you rely on, we'll try to give you reasonable notice.

5.3 Limits. The Service has limits, including on file sizes (currently up to 20 MB for uploads through a Client Link and files on comments, 10 MB for task attachments and client brand files, 5 MB for profile photos and 4 MB for workspace logos; these limits are shown in the app), on the number of actions through a Client Link in a short period, on calendar feed refreshes and, if we set one, on AI use (clause 9). We may change these limits.

5.4 Estimates are estimates. Schedules, estimates, benchmarks, variances and other figures in Rinse are based on the data available and are for guidance only. You're responsible for the dates and commitments you give your Clients.

6. Your Content

6.1 You own Your Content. We don't claim ownership of it.

6.2 Permission to run the Service. You give us a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, transmit and display Your Content only as needed to provide, secure and support the Service, to follow your instructions, and as these terms allow. This includes sending Your Content to our service providers, such as our hosting, email and AI providers, for those purposes.

6.3 Your responsibilities. You're responsible for Your Content and for having the rights and permissions to put it into Rinse. In particular, you must:

• have a lawful basis to add Client Personal Data to Rinse, and give your Clients and other people any privacy information the law requires;
• not add special category data (such as health information) or criminal offence data unless it's essential and lawful, and never into fields you intend to use with AI Features;
• keep your own copies of anything important. Rinse isn't a backup service.

6.4 Anonymised data. We may create statistics that don't identify you, your Clients or any individual, for example about how the Service is used, and use them to run and improve Rinse. Benchmark sharing is covered in clause 10.

7. Client Links, Client actions and approvals

7.1 Anyone with the link. A Client Link lets anyone who has it view the project without logging in, and complete to-dos, upload files, approve work, request changes and comment. Only share it with the right people. At present, a Client Link keeps working until the project is deleted. If a link has been shared with the wrong person, contact support and we'll help.

7.2 What Clients see. Clients see project and task names, dates and progress, files and links you mark as visible, comments you choose to share, agreed change requests you mark as visible, and your workspace name and logo. You decide what to make visible.

7.3 No identity checks. Rinse doesn't verify who uses a Client Link. Names shown against Client actions are the names typed by the person using the link.

7.4 Approvals and deemed approval. Rinse lets you ask Clients to approve work, set a number of included revision rounds, and optionally treat an item as approved if the Client doesn't respond by a deadline ("deemed approval"). Deemed approval is switched on for new workspaces, with a deadline of 5 working days, and the Owner can change or switch it off in Settings. These are tools to help you manage your process. Rinse isn't a party to your agreement with your Client. Whether an approval, a deemed approval, a revision cap or a change request has any contractual or legal effect between you and your Client depends on your agreement with them, not on Rinse. You're responsible for agreeing these arrangements with your Clients.

7.5 Client uploads. Files uploaded through a Client Link are stored in your workspace. You're responsible for them, and for handling them safely (for example, scanning downloads for malware).

8. Emails sent for you

8.1 Drafts need approval. Rinse drafts reminders, approval requests and weekly updates for your Clients into your Outbox. Nothing is sent to a Client until someone in your workspace approves it.

8.2 How they're sent. Approved emails are sent from a Rinse email address on mail.rinseapp.io, show your workspace's name as the sender, and set the reply-to address to your agency.

8.3 Your responsibility. You're responsible for the content of emails you approve, for sending them only to people you have a lawful reason to contact, and for not using Rinse for marketing, bulk or unsolicited email.

8.4 Our emails to you. We'll send you service emails, such as confirmations, invites, security notices, changes to these terms and, unless you turn it off, the daily digest.

9. AI Features

9.1 Drafts only. AI Features produce draft text, such as project wrap-ups, client updates, weekly updates and task type suggestions. Drafts can be wrong or incomplete. Check every draft before you save, rely on or send it. You're responsible for what you do with it.

9.2 What's sent. To create a draft, Rinse sends relevant facts from your workspace (which may include Client names and your internal notes) to our AI providers. Our Privacy Notice at https://rinseapp.io/privacy lists exactly what each feature sends and where it goes.

9.3 Monthly limit. We may set a monthly limit on AI drafting for each workspace. If a limit applies and your workspace reaches it, AI drafting pauses until the limit resets, and your work is saved. You can still write drafts yourself.

9.4 Availability. AI Features depend on third-party providers and may sometimes be unavailable. When they are, your work is unaffected and you can write the text yourself.

10. Benchmark sharing

10.1 On by default. Benchmark sharing is switched on by default for every workspace. When it's on, we use only how many days each type of task took in your workspace. We don't use names, Client names, project names or other project details, notes or files.

10.2 Combined and anonymised. We combine these durations with those from other workspaces into benchmark ranges, which we show to other users. A benchmark only appears where at least five workspaces have contributed.

10.3 Switching it on or off. The setting covers the whole workspace, and only the Owner can switch it on or off, at any time, in Settings. Members can see the setting and that the Owner controls it. When the Owner switches it off, the workspace's timings are removed from the benchmarks straight away. If the Owner switches it back on, they're added back.

11. Acceptable use

You must not, and must not let anyone else:

• break the law, or infringe anyone's rights, including intellectual property and privacy rights;
• upload, store or share unlawful content, or anything abusive, defamatory, obscene or harmful;
• upload malware, viruses or any other harmful code;
• try to access other workspaces, accounts or data you're not entitled to, or get around security, rate limits or usage limits;
• try to break or weaken the Service's security, or probe, scan or test its vulnerabilities without our written permission;
• scrape the Service, or use bots or other automated means to access it except through features we provide;
• overload or disrupt the Service;
• copy, resell, sublicense or reverse engineer the Service, or use it to build a competing product;
• use client emails, Client Links, calendar links or other email features to send spam, unsolicited bulk email or marketing, or to share content with people who shouldn't see it;
• use AI Features to create unlawful, deceptive or harmful content.

12. Support

We offer support by email at support@rinseapp.io and through the in-app contact form, Monday to Friday, 09:00 to 17:30 UK time, excluding bank holidays. We aim to reply within two working days. This is a target, not a guarantee. An AI assistant service helps us sort tickets and draft replies. A person at Rinse checks every reply before it's sent, unless the reply is just a link to a help article.

Clients of our customers should contact the agency or freelancer they work with.

13. Data protection

13.1 Our data. We're the controller of personal data about account holders that we need to run our business, such as account details, sign-in and security data, billing records and support requests. Our Privacy Notice at https://rinseapp.io/privacy explains how we use it.

13.2 Your data. For Client Personal Data, and for other personal data in Your Content that you control, you're the controller and we're your processor. We'll process it only in line with Schedule 1 (Data Processing Terms), which forms part of these terms.

13.3 Your obligations. You're responsible for having a lawful basis for the Client Personal Data you put into Rinse, for giving the people concerned the privacy information they need (including telling your Clients how you use Client Links and AI Features), and for handling their requests. We'll help as Schedule 1 describes.

14. Fees, paid plans and payments

14.1 No charges yet. We don't charge for Rinse yet. Before we start charging, we'll tell you at least 30 days in advance, and you won't be charged unless you choose a paid plan.

14.2 Founding price. If you joined our waitlist, or started a Rinse trial, before 31 December 2026, you can have our founding price: a discount off our standard price. We'll show you the exact price before you choose a plan. To get it, you'll need to choose a paid plan within the period we tell you about before we start charging. The founding price lasts for as long as you stay continuously subscribed to a paid plan. It ends if you cancel your subscription or there's a break in it, and after that our standard price applies if you subscribe again.

14.3 Referral free months. If you earn free months under our Referral Terms at https://rinseapp.io/referral-terms, we'll apply them to your paid plan as those terms explain. Before we charge you anything, we'll tell you how they'll be applied.

Paid plans and payments

14.4 When this applies. Clauses 14.4 to 14.12 apply once we offer paid plans and you choose one. If you're on a free trial, you won't be charged unless you choose a paid plan.

14.5 Payments through Stripe. Payments are taken by our payment provider, Stripe. You give your card details to Stripe, not to us, and we don't see or store your full card number. Stripe's own terms and privacy policy also apply to how it handles your payment details.

14.6 Automatic renewal. A paid plan is a subscription. It renews automatically at the end of each billing period (for example, monthly or yearly) until you cancel. By subscribing, you authorise us, through Stripe, to charge your payment method at the start of each billing period.

14.7 Prices and price changes. We'll show you the price and billing period before you subscribe. We'll give you at least 30 days' notice by email before a price change affects you, and it will apply from your next billing period after the notice ends, so you can cancel before then if you don't agree. Price changes don't affect the founding price while it lasts (clause 14.2).

14.8 Taxes. Prices include any VAT we're required to charge.

14.9 Cancelling. You can cancel at any time in the app's billing settings or by emailing support@rinseapp.io. Cancellation takes effect at the end of your current billing period. You keep access to your paid plan until then, and you won't be charged again. Cancelling doesn't delete Your Content. To delete your account or workspace, see clause 17.

14.10 Failed payments. If a payment fails, we'll tell you by email and Stripe will try again. If it still hasn't been paid after a reasonable period, which we'll tell you about, we may limit your workspace to read-only until it's paid. We won't delete Your Content straight away because a payment has failed. Before closing an account for non-payment, we'll give you notice as clause 17 describes.

14.11 If you're a consumer: 14-day right to cancel. Rinse is for business use (clause 3.1). If the law nonetheless treats you as a consumer, you can cancel a new paid subscription within 14 days, starting the day after you subscribe, without giving a reason. To cancel, tell us clearly, for example by emailing support@rinseapp.io. You can use the model cancellation form in Schedule 2, but you don't have to. When you subscribe, you can ask for your paid plan to start straight away. If you do and then cancel within the 14 days, we'll refund what you've paid, less a proportionate amount for the time you had the paid plan before you told us you were cancelling. We'll refund you within 14 days of your telling us, to the payment method you used.

14.12 Refunds. Payments aren't refundable, except where the law requires, including under clause 14.11. We may choose to give a full or partial refund in other cases, for example if you forgot to cancel and haven't used your paid plan since it renewed. Any such refund is at our discretion and doesn't give you a right to a refund in future. You can cancel at any time (clause 14.9). Nothing in these terms affects your statutory rights.

15. Availability and changes

15.1 We'll use reasonable efforts to keep Rinse available, but we don't promise it'll be uninterrupted or error-free. We may need to suspend it for maintenance, security or reasons outside our control.

15.2 Rinse relies on third-party services, including hosting, email, sign-in and AI providers. We're not responsible for their failures, but we'll work to limit the effect on you.

16. Intellectual property

16.1 We, or our licensors, own all rights in the Service, including the software, design, templates we provide, benchmarks and documentation. These terms don't give you any rights in them except the right to use the Service in line with these terms.

16.2 If you send us feedback or ideas, we may use them without any obligation to you.

17. Suspension and ending

17.1 You can stop at any time. To close your account or delete your workspace, contact support (see clause 17.5).

17.2 We can suspend or end your access straight away if you seriously or repeatedly break these terms, if your use creates a security or legal risk, or if we're required to by law. Where it's reasonable, we'll warn you first and give you a chance to fix the problem.

17.3 We can end the Service for everyone, or close your account for any other reason, by giving you at least 30 days' notice.

17.4 Getting your data out. Before your account ends, or within 30 days afterwards (the same as the deletion grace period in clause 17.5), you can ask us for an export of Your Content. At launch, exports are prepared by hand through support.

17.5 Deletion. At launch, deletion requests go through support, and we confirm your identity by replying to your sign-in email address.

• If you own a workspace that has other Members, ownership must pass to one of them first. Then we delete your account and the workspace continues.
• If you're the only Member, we delete the workspace and all its content, and its Client Links stop working.
• Access and Client Links stop straight away. We permanently remove the data 30 days later, so a mistaken request can still be reversed during that time. Data may remain in backups for a limited period after that, as our Privacy Notice explains.

17.6 Clauses that by their nature should continue after these terms end will continue, including clauses 6.3, 7.4, 13, 14 (for amounts owed and refunds), 16, 18, 19 and 21, and Schedule 1 for as long as we hold Client Personal Data.

18. Our liability to you

18.1 Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that can't be limited or excluded by law.

18.2 What we don't promise. Except as these terms expressly say, the Service is provided "as is". We don't give any warranty that it will meet your needs, and we exclude all implied terms to the extent the law allows.

18.3 Losses we're not responsible for. We're not liable for: loss of profits, revenue, business, contracts or goodwill; loss of anticipated savings; loss or corruption of data (though we'll use reasonable efforts to restore it from backups where we can); the content of AI drafts, estimates or benchmarks, or decisions based on them; the effect of approvals, deemed approvals or revision caps between you and your Clients; or any indirect or consequential loss.

18.4 Our total liability to you for all claims in any 12-month period, whether in contract, tort (including negligence) or otherwise, is limited to the greater of the amount you paid us in the 12 months before the claim arose or £100.

19. Your responsibility to us

You'll compensate us for reasonable losses, costs and expenses (including reasonable legal fees) arising from any claim by a third party, including your Clients, that results from Your Content, your emails to Clients, your use of Client Personal Data, or your breach of these terms or of data protection law.

20. Changes to these terms

We may update these terms. For material changes, we'll give you at least 30 days' notice by email or in the app. If you don't agree, you can close your account before the change takes effect. If you keep using Rinse after that, the new terms apply. We may make minor or legally required changes with shorter notice.

21. General

21.1 Notices. We'll send notices to the email address on your account. Send notices to us at support@rinseapp.io or by post to 44 Bell Chase, Aldershot, GU11 3GZ, United Kingdom.

21.2 Transfer. We may transfer our rights and obligations under these terms to another organisation, for example if the Rinse business is sold or transferred to a company set up to run it. We'll tell you if this happens. You may not transfer your rights without our written agreement.

21.3 Events outside our control. We're not responsible for delays or failures caused by events outside our reasonable control.

21.4 Whole agreement. These terms (including Schedules 1 and 2) and any documents they refer to are the whole agreement between us about the Service.

21.5 Third parties. No one other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

21.6 If part is invalid, the rest stays in force.

21.7 No waiver. If we don't enforce a right straight away, we can still enforce it later.

21.8 Law and courts. These terms, and any dispute or claim arising from them (including non-contractual disputes or claims), are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Version 1.3. Effective date: 26 September 2026. Last updated: 25 September 2026.

Schedule 1: Data Processing Terms

These terms apply when we process personal data on your behalf. They are the processor terms required by Article 28(3) of the UK GDPR.

S1.1 Roles. You (the Customer) are the controller, and we are the processor, of Client Personal Data and of other personal data in Your Content that you control.

S1.2 Details of processing.

S1.3 Your instructions. We'll process the personal data only on your documented instructions. These terms, and the way you and your Members use and configure Rinse, are your instructions. If we think an instruction breaks data protection law, we'll tell you. If the law requires us to process the data in another way, we'll tell you first unless the law forbids it.

S1.4 Confidentiality. Everyone we authorise to process the personal data is bound by a duty of confidentiality.

S1.5 Security. We'll keep appropriate technical and organisational measures in place to protect the personal data. These include: encryption in transit (HTTPS); hashed passwords; database access rules that keep each workspace's data separate; private file storage with short-lived download links; secret links stored only in hashed form; rate limits on public links; access to production systems limited to the people who need it; and daily database backups.

S1.6 Sub-processors. You give us general authorisation to use sub-processors. Our current sub-processors are listed at https://rinseapp.io/privacy#processors. We'll give you at least 30 days' notice before we add or replace a sub-processor, by updating that list and, for material changes, emailing workspace Owners. If you have reasonable data protection grounds to object, tell us at support@rinseapp.io within that notice period. We'll try to address your concern, and if we can't, you can close your account before the change takes effect. We'll put data protection terms in place with each sub-processor that give the same level of protection as this schedule, and we remain responsible to you for their performance.

S1.7 Helping you with requests. Taking into account the nature of the processing, we'll help you respond to people exercising their data protection rights. If we receive a request directly that relates to your data, we'll pass it to you without undue delay where we can identify you, and we won't respond ourselves except to point the person to you.

S1.8 Helping you with compliance. We'll give you reasonable help with security, breach notification, data protection impact assessments and any prior consultation with the ICO, taking into account the nature of the processing and the information available to us.

S1.9 Personal data breaches. We'll tell you without undue delay after we become aware of a personal data breach affecting the personal data, and give you the information you reasonably need to meet your own obligations, as it becomes available.

S1.10 End of the service. When your account or workspace is closed, you can ask us to return Your Content within 30 days. After the 30-day grace period we permanently delete the personal data, except where the law requires us to keep it. Deleted data may remain in database backups for up to about 14 days, until they're overwritten.

S1.11 Information and audits. We'll make available the information you reasonably need to show that we're meeting this schedule. If that information isn't enough, you may audit our compliance, or appoint an independent auditor bound by confidentiality to do so, no more than once in any 12 months (unless the ICO requires it or there has been a personal data breach), on at least 30 days' notice, at your cost, and in a way that doesn't disrupt our business or compromise other customers' data. We may meet an audit request by providing our sub-processors' audit reports or certifications where they cover the relevant processing.

S1.12 International transfers. We'll only transfer the personal data outside the UK where it's protected by a safeguard recognised under UK law, such as UK adequacy regulations, the UK-US data bridge, or the UK International Data Transfer Addendum or the ICO's International Data Transfer Agreement. Our Privacy Notice lists the safeguard for each sub-processor.

S1.13 Your obligations. You must have a lawful basis for the personal data you put into Rinse and give the people concerned the privacy information they need; give only lawful instructions; not add special category data unless it's essential and lawful; and control who has your Client Links.

S1.14 Liability. Liability under this schedule is subject to clause 18.

Schedule 2: Model cancellation form (consumers only)

Only for customers the law treats as consumers (clause 14.11). Complete and return this form only if you want to cancel the contract.

To: Oli McQuillan, trading as Rinse, 44 Bell Chase, Aldershot, GU11 3GZ, United Kingdom. Email: support@rinseapp.io

I hereby give notice that I cancel my contract for the supply of the following service: Rinse paid plan [name of plan].

Subscribed on: [date]

Name: [your name]

Address: [your address]

Email address of your Rinse account: [email]

Signature (only if this form is sent on paper):

Date: [date]